An international business and human capital management solutions firm, serving global corporations, needed a better way to manage International HR and Global Mobility data. Techlancer partnered with their industry experts to build a secure SaaS web application that delivered three headline results:
- Improved visibility to critical information
- Increased efficiency
- Reduced errors
The Problem
Our client and their customers were frustrated with the International HR and Global Mobility solutions available in the market. To cope, they had turned to Microsoft Excel to track the significant volumes of data critical to their workflow.
Driven by that frustration, our client set out to develop a web-based SaaS application — not only for themselves and their customer base, but for the industry at large. The system needed a user-friendly interface for managing data and had to adhere to strict DOD/DFARS data security requirements. It would also deliver greater value if it could integrate with domestic HR systems to eliminate data duplication and keep information up to date.
The Solution
Working hand in hand with our client’s team of industry experts, we developed a secure, user-friendly SaaS web application for our client and their customers — one that could also be marketed to other large corporations with a global workforce.
Results and Outcomes
Our client and their customers migrated their International HR departments to the SaaS platform, which provided:
- Improved visibility to critical information
- Increased efficiency
- Reduced errors
Capabilities Demonstrated
- DFARS and NIST security compliance
- Web app development
- 3rd party integration
Application Overview
The application provides:
- A single source of truth for International HR and Global Mobility information
- Integration with domestic HR systems to ensure up-to-date data
- Advanced document management and alerting
- System security that meets stringent DOD, DFARS, and NIST compliance
- An Assignee Portal for the secure transfer of information between a global workforce and the IHR team
Software Needs Assessment
The world of International HR was new to us, so we worked closely with the client to understand the challenges in the industry and learn how to best solve their problems.
Demo and Scope
Once we understood the industry and its unique issues, we:
- Identified a plan to create a robust application that would address the difficulties and improve efficiency
- Developed a demo application
- Provided our client with a ballpark estimate of time and cost for the project
Development
Once the project was approved, we worked with our client to fine-tune the scope and began our development process.
We established a weekly sprint schedule: each week we identified the features to develop, then met with stakeholders to review progress and collect feedback on what we had built and what was scheduled next.
Testing
Our team worked closely with our client’s team to test the application throughout development, periodically deploying completed modules to a sandbox environment for hands-on use.
Once initial development concluded, we wrote a UAT (User Acceptance Testing) script that walked the client’s testers through every facet of the application so they could identify bugs and provide feedback. Our team made the necessary tweaks to correct bugs and implement that feedback, then iterated through the UAT process a second time to confirm the application was ready for production.
Launch
Data migration was a critical step in the launch. Our team worked off-hours to migrate data from the old system to the new production environment, allowing the client to start the week fresh in a new system without having to re-enter loads of data.
We assigned dedicated staff to monitor and support the client’s team as they went live.
Ongoing Maintenance and Support
We provided support via email and phone and continued to periodically monitor and update the production and test environments.
Continued Development
As is often the case after a successful launch, our client began to identify other areas where the software could help their day-to-day operations. We continued working with the client to implement additional functionality and integrations.
Application Hand-Off
After successfully maintaining and supporting the application, we worked with our client to fully train their internal IT staff to support and continue developing the application on their own.
Features
- Software integration with HR software
- Windows Task Scheduler
- Exception handling and alerting
- Process alerting
- Multi-factor authentication
Technologies
- Microsoft SQL Server
- C#.Net
- Entity Framework